Return / Refund / Cancellation Policy

We at Go2Gadget aim to offer our customers products with impeccable quality and amazing prices. If you do not approve of your buy due to any reason, we are pleased to assist you in any way we can. Thus, we have a well-defined return, refund and cancellation policy in place which helps us to achieve optimum customer satisfaction.

Please read the instructions below to make us help you better –

  • Our customers can reach us either through their buyer or call our customer care number to register their return/refund.
  • Our buyers can request for returns within 10 daysof delivery along with reason of return and our team will try to address the concern within 3 days

In case of receiving damaged/ non- functioning products, the buyer must intimate us within 24 hours of delivery. A replacement shall be made at no extra cost once we receive the returned product.

  • The buyer is requested to keep all original tags and packaging intact for reverse pick up. Customers can reject accepting the delivery if they notice a tampered parcel/packet and request for cancellation/refund.
  • There is no replacement/refund in case of damaged product caused due to mishandling by the buyer.
  • If product is carrying a manufacturer warranty, the customer is requested to take it to the designated authorized service centre for replacement/repair by their own account.
  • Products carrying onsite replacement warranty by Go2Gadget/manufacturer shall be replaced at the customer’s doorstep at no extra cost.
  • In case of buyer cancellation/refund, the transaction will be made to the registered account within 10 working days. Once refunded, an e-mail confirmation will be sent to the customer about it.

We are always keen to help you and resolve any concern that you may have to strengthen our bond of trust and confidence. Do feel free to contact us to give your valuable suggestions on how we can better ourselves and meet your expectations perfectly.

 

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